FREE 88-PAGE PLAYBOOK + VIDEO COURSE!

Never lose an ecommerce customer again.

Learn the secret strategies the billion dollar brands use to keep customers for life and grow profits every day.

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Turn 1x Buyers Into Lifetime Buyers Every Single Time.

<span style="letter-spacing: -0.54px;">Stop bleeding customers and killing your profit & potential.</span>

Stop bleeding customers and killing your profit & potential.

75% of customers are one-and-done. Losing customers = low to no profit… and even bankruptcy.

Build unbreakable customer relationships & grow sales.

Build unbreakable customer relationships & grow sales.

Repeat customers are 6x more valuable than new ones. Learn how to unlock that potential.

Backed by Cutting-Edge Retention Data & Research.

We did all the research for you. We spent thousands of research hours distilling the most important retention data worldwide into one simple yet actionable playbook and webinar.

Master Your Customer Retention

Created by a VP of Retention for multiple $1B Brands.

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Learn four ways to churn-proof your ecommerce brand.

The data doesn’t lie… if your churn continues, 2025 could be the year you go bankrupt. This playbook will churn-proof your brand from churn, competition and even macro inflationary or recessionary pressures.

Churn-Proof Your Brand
Why customers leave you.

Why customers leave you.

Zero in on the top most cited reasons for why customers left brands in 2024… and what you can do to churn proof your brand!

Sad state of ecommerce.

Sad state of ecommerce.

Powered by McKinsey, Statista, Harvard & more, you’ll learn why 2024 had a record number of ecommerce bankruptcies due to customer churn!

How to keep buyers loyal

How to keep buyers loyal

Proven by a VP of Retention at the top brands, learn the retention secrets the top brands are using to churn proof their brands and triple their profits!

Real case-studies & results.

Real case-studies & results.

Listen to REAL case studies from ecommerce brands about how they broke free from the very strategies & tactics holding them back!

Over 10,000+ Downloads
Year to Date.

Trusted by hundreds of $1M to $1B brands alike.

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What Brands are Saying

Our Playbook FAQ's

All your customer retention questions, answered.

Who are you and why should I listen?

My name is Isaac Hyman and I’m former VP of Retention at multiple $1B and 9-figure brands, as well as author, speaker & panelist at dozens of ecommerce events. The strategies I share in my Playbook are tested, refined and proven frameworks that work for ecommerce brands worldwide and will certainly work for you!

Is this playbook really free?

Yes, this playbook is 100% free and it also comes with a free video webinar to walk you through it. I’m on a mission to share the secret retention strategies of the top brands with brands like yours that want to scale but may not how to do so. This playbook will help!

Who is this playbook intended for?

This playbook is built for 7-figure to 10-figure ecommerce retailers and DTC brands that have a strong customer base & list yet struggle to retain customers & grow profits. It’s not meant for startups without a strong customer base yet but you’re welcome to download it anyway!

What results can I expect from this?

First, you’re expand your retention worldview by understanding how the top brands think. More tangibly, you’ll see case studies of brands – 7-figure and 10-figure alike – growing revenues by 300% or more in months after implementing these strategies. Check it out!

Do you have any additional content?

My Playbook is just one piece of our overall email, SMS and retention content portfolio, which we call our HiFlyer Digital Launchpad. From books to swipe files, strategy roadmaps to in-depth webinars, I’m happy to share all our content with you and help level up your brand!

How do I implement these strategies?

As an email, SMS and retention agency for ecommerce retailers, we can implement these strategies for you in half the time (click here to book a chat). But for those who want to DIY it, I’m happy to share additional content to help you implement yourself on your pace!

Stop letting customers & profits slip away forever.

Keep Customers for Life

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